BetVisa Privacy Policy for Philippine Members

When you register a BetVisa account, we collect your full name, date of birth, email address, mobile number, and a government-issued identification document to verify that you meet the minimum age requirement of 21 years old as required under Philippine law. When you carry out financial transactions, we record payment method details, transaction amounts in Philippine pesos, timestamps, and any reference numbers provided by the payment provider — this is necessary to process deposits, withdrawals, and to investigate any disputes that may arise. We also collect technical data automatically when you access the platform on your mobile browser, including your device type, operating system, IP address, and session activity logs, which help us detect unauthorised access and maintain the security of your account. If you contact our support team at [email protected], we retain a record of your enquiry and any correspondence so that we can provide consistent and accurate assistance. We collect only the information that is necessary, proportionate, and directly relevant to operating your account and delivering the services you have signed up for.

The primary purpose for which BetVisa uses your personal data is to create and manage your member account, process your bets, lottery entries, and financial transactions, and ensure that the platform operates securely and fairly for all Philippine members. We use identity and payment information to carry out the Know Your Customer (KYC) verification process, which is required before large withdrawals are approved and whenever there is a change to your registered payment details. Your contact information may be used to send you transactional communications such as account confirmations, withdrawal notifications, and important updates about your account status — we do not send unsolicited promotional messages without your prior consent. Session and device data is used internally to monitor platform performance, detect fraudulent activity, and improve the mobile experience for Philippine members accessing BetVisa without downloading any app. BetVisa does not use your personal data to make fully automated decisions that would significantly affect your legal rights without providing you with an opportunity to request human review.

BetVisa does not sell, lease, or otherwise disclose your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share limited personal data with trusted third-party service providers who assist us in delivering the platform's core functions — for example, payment processors such as GCash and Maya that handle your deposits and withdrawals, and identity verification providers that help us confirm the authenticity of documents you submit. All third-party partners who handle BetVisa member data are required to maintain appropriate data security standards and to use the information only for the specific purpose for which it was shared. We may also be required to disclose personal data to Philippine government authorities, regulators, or law enforcement agencies where we are legally compelled to do so, and we will always seek to minimise the scope of such disclosures where possible. Any cross-border transfer of personal data, where applicable, is carried out in compliance with the Data Privacy Act of 2012 and with appropriate safeguards in place to protect your information.

BetVisa implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure, including encrypted data transmission, secure server infrastructure, and access controls that limit which team members can view member data. Your account is protected by your login credentials, and you are responsible for keeping your password confidential and not sharing it with any other person — BetVisa will never ask you to share your password via email, chat, or any other channel. In the event that we become aware of a data security incident that is likely to affect your rights or interests, we will notify you and the National Privacy Commission of the Philippines in accordance with our obligations under the Data Privacy Act of 2012. We regularly review and update our security practices to address emerging threats and to ensure that your data remains protected as the platform evolves. While no system is completely immune to risk, BetVisa takes every reasonable precaution to safeguard the personal information of our Philippine members at all times.

BetVisa retains your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Financial transaction records are retained for a minimum period required by applicable anti-money laundering regulations, and identity verification documents are kept for the period specified by the relevant regulatory framework. If you request the closure of your account, we will cease using your data for active platform purposes; however, we may retain certain records in an archived form where we have a legitimate legal obligation to do so, such as for dispute resolution, fraud prevention, or regulatory audit purposes. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, BetVisa will securely delete or anonymise it in accordance with best practice data management procedures. You may request information about how long specific categories of your personal data are retained by contacting us at [email protected].

As a Philippine member and data subject under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you, and to request that any inaccurate or incomplete information be corrected promptly. You also have the right to object to the processing of your personal data in certain circumstances and to request that we restrict processing while an objection or correction request is being reviewed. Where your data is being processed solely on the basis of your consent, you may withdraw that consent at any time, though this will not affect the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact our support team at [email protected] — we aim to respond to all data rights requests within a reasonable timeframe and in compliance with applicable Philippine data protection law.

BetVisa reserves the right to update this Privacy Policy at any time to reflect changes in our data handling practices, updates to Philippine data protection law, or improvements to the platform. When material changes are made, we will notify registered members via the email address associated with their account or through a prominent notice on the BetVisa website. Continued use of the platform after notification of changes constitutes your acceptance of the updated Privacy Policy. The most current version of this policy is always accessible from the footer navigation on every page of the BetVisa website. We encourage all Philippine members to review this Privacy Policy periodically to stay informed about how their personal information is being handled.